We understand how important it is for our customers to feel confident when purchasing technical equipment—especially items that play a critical role in your network infrastructure. That’s why we’ve established a practical and thoughtful refund and returns policy that reflects both our commitment to product quality and the nature of physical hardware.
Our physical PoE kits are built with precision and care. Each item is carefully inspected and tested before being shipped to ensure it meets our performance standards. From the injectors to the cables, every component is packaged to arrive in top condition. But we also know that sometimes, things don’t work out exactly as expected. Whether you’ve purchased the wrong model for your setup, your network configuration changed, or the product didn’t meet your expectations, we’re here to help you navigate your options.
This policy is designed to be clear and approachable for individual users, IT teams, and system integrators alike. We treat every return case individually, offering personalized support to resolve issues with the least amount of hassle. Our support team is always available to guide you through setup, usage, and troubleshooting steps before proceeding with a return request.
We encourage all customers to carefully review product descriptions, specifications, and compatibility notes before placing an order. Many of our PoE kits support IEEE 802.3af/at/bt standards, but the specific power output, port configuration, and installation method may vary between models. Selecting the right product the first time helps prevent miscommunication and avoids unnecessary returns.
If you do need to request a return, the process is simple. You’ll be asked to provide the order number and a brief explanation of the issue you encountered. In many cases, our technical support team may be able to offer a quick fix or replacement part to resolve the issue without needing to return the entire kit. However, if a return is necessary, we strive to keep it efficient and fair for everyone involved.
Please note that return eligibility may depend on the condition of the item and its packaging. We recommend keeping all original components, cables, manuals, and product boxes until you are sure the product meets your needs. This ensures that any return process can be completed smoothly without delays.
For products that have been used, we assess returns based on functionality and cosmetic condition. Our goal is to ensure that customers who receive replacement items are getting fully working products—not second-hand or worn-out gear. That’s why we inspect all returned items upon receipt and process them accordingly.
Shipping costs for returns may be the responsibility of the buyer or the store depending on the situation. For example, if the product arrived damaged or was incorrectly packed, we’ll cover the return costs. If the return is due to a customer’s change of mind or incorrect model selection, shipping charges may be deducted from the refund amount.
All refunds are issued using the original method of payment. Processing time may vary depending on your payment provider, but we aim to complete eligible refunds quickly after returned items are inspected and approved.
By purchasing from our store, you agree to a fair and transparent process built on mutual respect and understanding. We’re not just shipping boxes—we’re supporting your network’s performance, security, and reliability.
If you have questions, reach out. We’re not a faceless warehouse—we’re network professionals who care that your setup works exactly as it should.
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